Thursday, November 13, 2008

I spent yesterday up in New York at a service-now.com executive briefing, which was actually very interesting. Service Now is a SaaS provider for an ITSM suite of applications, but they are also a platform for developing similar applications. We had spoken with their sales team back in October, but getting to sit down with some of their more experienced and technical folks was worth the train ride.

The top two presentation of the day were from Fred Luddy (CEO and founder of Service-Now) and Dave Osman (VP of Global Process and Information Engineering at Deutsche Bank). Coming in third was Rod Phillips (Director Solution Consulting at Service-Now.com), who was a very dynamic speaker that provided two of the demonstrations. He also fielded questions about the implementation process exceptionally well.

If you have an interest in ITSM tools, I definitely recommend that you spend at least a little time looking at Service-Now.com.

Labels: events, ITSM